The Way We Work

Building great experiences, one pool at a time

Over the last 30 years, Kim and Margaret have listened to our customers’ questions and taken each piece of feedback on board. Through this ongoing process of improvement, we’ve ended up with what we think is one of our biggest strengths: the way we work.

Here’s what you can expect when you choose Keppel Pools for your fibreglass pool installation:

Free inspections, quotes and advice

We’ll work with your plans and measurements, visit your site and offer our expert recommendations on what can and can’t be done – and all quotes are of course 100% obligation-free!

Everything done in-houseThanks to our experience in concreting, we not only install your pool but also do all the borders and fencing. We do everything ourselves, except in rare circumstances (e.g. glass fencing) where we think we can offer a better price if we get an expert in.

Clear all-inclusive quotes – no unseen extras

Once you’ve clearly chosen what you want, we’ll provide a detailed written quote. This is all you’ll pay – no hidden extras or surcharges.

Total customisation

Because we do everything from start to finish, you’re able to choose exactly what you want, from custom water features to bespoke tiling around the pool. For more information on our inclusions and options, please see our Features & Options page.

Fast, safe workmanship

Once your pool is delivered, we’ll have it installed in 8 days. Additional fencing can take longer based on our suppliers’ lead times. During installation, we’ll usually provide safety fencing and take every precaution to make sure you and your family are kept safe during the build.

Exceptional quality, guaranteed

We fully honour our manufacturer’s 25-year warranty on the pool itself, and offer a 5-year workmanship guarantee on the installation, concreting and everything else. Please see our Quality Assurance page for more information.

To find out more about the build process itself, please see our Build Process page. Or to see the finished result, take a look at our Featured Projects page!